Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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jreckten
Newbie

internet connection not holding

 I can connect my roku device to the Internet but after 5 seconds it disconnects. Any solutions for me?

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2 REPLIES 2
makaiguy
Community Streaming Expert

Re: internet connection not holding

I've never had that particular problem but I do suffer an occasional loss of wifi connection to my home network.

This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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RokuMary-F
Community Moderator
Community Moderator

Re: internet connection not holding

Hi @jreckten,

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.
We would also suggest checking out some wireless troubleshooting tips to see if it resolves your issue here: What should I do if I cannot connect to my home ... - Roku

Thanks,

Mary

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