My roku is less than a year old. I was having connectivity issues. I rebooted my wireless router. I restarted my roku. My roku will not connect to my wireless internet, but no other devices are having issues connecting. My ipad works, my cell phone all connected to the wireless, but Roku won't connect. I even reset my Roku back to factory settings, and it will not connect. Help!
Some Xfinity/Comcast routers are not configurable by the end-user. If you end up calling Xfinity/Comcast, explain to them that you need "legacy b mode enabled for your Roku streaming device and need modes b/g/n enabled as such".
Additionally, some Xfinity firmware GUI still have their Wireless Mode adjustment under their "Advanced" Settings. If you are not seeing an "Edit" feature, look under Advanced. If you are seeing an "Edit" feature but it is greyed out, then unfortunately, not user configurable.
Another route to try is to try using the Xfi mobile App. Some have found success by selecting "Forget device". Here you would forget the Roku device. Then try to establish a new connection. (would probably restart both the Roku and Router before selecting new connection).
What is your Roku model number, your router model number, and your ISP (internet provider). Also, what build is your Roku OS.
The Roku model number and OS can be found under Settings/Systems/About
I purchased my roku from walmart last May. I don't remember which model exactly. Can I find out the model somewhere else?
The model number is written on the device itself. Is it a Roku Express, Stick or Ultra? The model number maybe something like 3930 or something like that
@KathleenMann101 That is the base model Roku Express. It can only work on the 2.4GHz WiFi band. Please follow these instructions
I'm having the same issue. I went a bought a brand new roku connector and network not connecting I've tired everything and still nothing
I have xfinity wifi. When I log in to my xfinity account to access the gateway there isn’t an option to edit. So I don’t know how to enable or adjust any of the modes in slide 3 of the attachment being sent for instruction.