Help

Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DanaLouise
Reel Rookie
‎09-19-2021 07:05 PM

error message that Ethernet isn’t connected

S/N 4A7578012925

model 4210X

Roku remote delivers Home Screen. But channel’s only deliver error message that Ethernet isn’t connected. Internet is normal thru tv.

LMK how to get going again.

0 Kudos
Reply
1 REPLY 1
RokuDanny-R
Retired Moderator
‎09-21-2021 10:45 AM

Re: Roku remote works but channels not available

@DanaLouise

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? Are you seeing an error message? If so, what does the error message state? Can you provide an image of what you are seeing?

With more detailed information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Reply