Wi-Fi & connectivity

[laurennb09]

my tv stopped connecting to my wifi so i factory restarted it and then unplugged it. now i have to connect it to the network to be able to access anything on the tv. when i log into the wifi it says connected and then shortly after it tells me that it’s checking for software updates and then says “please set up your network connection and try again. 003”. it is a viscous cycle i’ve been going through for 2 months now

[RokuMary-F · Accepted solution]

Hi @laurennb09,

Welcome to the Roku Community!

For this specific error code, we would recommend taking a look at the troubleshooting steps provided by our Support page here: What to do if your Roku streaming device is unable to update software | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[Bmayer]

White light stays on, ROKU shows on screen then goes to error 003. I have tried this on a different tv that also has a Roku stick that works, no go on that devise either. It was working two days ago.

[RokuKarla]

Hello @Bmayer

Thanks for posting here in the Community.

Try these simple tips and troubleshooting steps as this may help with the connectivity issue:
1. Restart your router (even if other devices have no problem finding and connecting).
2. Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart)
3. Find and connect to your network via Settings> Network > Set up the connection
If that doesn't fix it, try disconnecting the power to your Roku for a few seconds. When it comes back up, see if you then can set up the network connection.

For more information on troubleshooting connectivity issues, please refer to this link: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet
Let us know if there's any difference after.

Regards,
Karla

[Joe9523]

I am now going through  the same thing and can't get anything to work unless I go through the TV. That's how I know for sure it's not the WIFI

[Joe9523]

I really tried everything. It doesn't give mean option to skip, when I hit anything including complete resets it takes me back to the same thing. A circle going round and round. 

[RokuJanadeeK]

Hi @Joe9523,

We understand the issue you're having, and we sincerely apologize for the inconvenience.

If you're getting the same error code, please be aware that this error code is specific to network issues. Kindly try to reboot your router by unplugging and plugging it back in. If the issue persists, please try to utilize an alternative network, such as a mobile hotspot, to check for differences.

Let us know how it goes.

All the best,
Janadee