Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

dont care to reset my whole network when just the roku doesnt connect

I d/k why you advise to RESET an entire network when the ONLY problem is with your device?  Having said that recently I've bene running into problems with my ROKU ULTRA where it starts to BUFFER than disconnect even though it says that SIGNAL STRENGTH from my wi fi connection is EXCELLENT.  It give a 14.40 error which pertains to it losing my PASSWORD & does so frequently.  None of my other devices do that, I've no problems with any of them, they stay connected, phones, laptop, IPAD, etc.  Just your ROKU gives me headaches like it doesn't REMEMBER things it should REMEMBER.  I am going to RESET just the ROKU as I really don't care to have EVERYTHING go off line when your device FREAKS OUT which it is doing FREQUENTLY.

0 Kudos
Community Streaming Expert

Re: dont care to reset my whole network when just the roku doesnt connect


We can only advise you what we have found works for us.  If you don't want to follow the given advice, that's up to you.

Personally I think some/most?/all? Rokus don't recover from router upsets/instabilities that other devices may not have a problem with. 

For what it's worth, I used to have to re-establish the wifi connection on the much used Streaming Stick+ in my living room several times a month.  I've not had to reset it in the couple months since replacing my old Western Digital router with a new Asus.

I've also wondered if it is upsets occurring while the Roku is actually streaming that cause the problem since I only had to re-connect my living room Roku which gets MUCH more daily use than the other units.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos