Help

Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Cvochristi
Newbie
‎02-24-2021 05:46 PM

connected to wireless, yet any attempt to open a channel gets a “no internet connection” message.

I’ve reset the Roku and my wireless modem. My iPad uses the internet without problem. Roku says I’m connected, but I can’t use any channel because it says I’m not connected. Where do I go from here? I;ve used my Roku here before with no problem.

0 Kudos
Reply
1 REPLY 1
renojim
Community Streaming Expert
‎02-24-2021 11:53 PM

Re: connected to wireless, yet any attempt to open a channel gets a “no internet connection” messag

My Roku(s) often say they're not connected when they clearly are and I can usually fix it just by going through the network setup again.  If that doesn't work try the "Network connection reset" from Settings->System->Advanced system settings.  You'll have to go through the network setup again.  I don't know if it will help, but it's worth a try.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply