Wi-Fi & connectivity

[Bradwesley]

Roku won’t connect to internet after resetting router and factory reset

One device not working other devices connect just fine. Wireless strength is excellent. Did a restart disabled ping and did a factory reset. Can’t even set up the device now because it won’t connect. 

Version 91A.00E04209A

S/N YH0007E848594

Device ID K428978488594

[Bradwesley]

One device not working other devices connect just fine. Wireless strength is excellent. Did a restart disabled ping and did a factory reset. Can’t even set up the device now because it won’t connect. 

Version 91A.00E04209A

S/N YH0007E848594

Device ID K428978488594

[renojim]

You left out the most important part - the Roku model number (not name).  I'm guessing it's a 3920 and you can join the crowd of people with dead ones.  Is it less than a year old?

[Bradwesley]

It’s about 2 years old maybe more. Not sure if it’s the 3920, but the google image search looks like that is correct or similar 

[RokuKariza-D]

Hi @Bradwesley

Thanks for the post. 

Do you get the error code 014.30 on your TV screen when you're experiencing the issue? If yes, please fill out the following information:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Internet Service Provider
-Router make and model
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

[MSUser]

Same exact issue:

3920X-Rokue Premiere

Yh002A104509

K42962104509

10.0.0 build 4209-91

Xfinity

[MSUser]

What do you know about the 3920? others are having this same problem?

[makaiguy]

@MSUser-

Your problem may have been caused by a recent update to many Xfinity-supplied routers:

Xfinity users report the router configuration needs to be switched back to b/g/n security.  If you don't have access to your router settings, you may have to request Xfinity to do this for you.

[lizzieloo]

This worked for me, thank you!!!!

[MSUser]

Thanks for leading me in the right direction! B was not enable on the router..enabled it and now working!

This link describes the how to:

Connection Issues with Roku Device - Roku Community