Wi-Fi & connectivity

[AmarSingh]

I have a wireless connection and it does not show in the connection list when trying to set up the network on Roku. Please help

[RokuKariza-D]

Hey @AmarSingh

Thanks for reaching out here in the Community! 

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, if the affected device is a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About or underneath the player itself.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Please keep us posted on how it goes.

All the best,
Kariza

[AmarSingh]

Dear Kariza,

It is a Roku Express, which I have had for the last 3 years and have never had this problem. I live in UK. not in USA.

Kind Regards,

Amar

[renojim]

@AmarSingh, if your router's Wi-Fi channel is set to "Auto" it's quite possible that it switched to an unsupported channel.  Set the channel to one between 1 and 11.  1, 6, or 11 are often recommended.

[AmarSingh]

I am not sure