Wi-Fi & connectivity

[Snvan]

We have had our current Roku express device since late 2019. It stopped working a few weeks back. When we check the connection it says wifi signal excellent. However when we go to the apps all of them say no network connection. We went to your suggested fixes page on customer service. We have tried to fix it by unplugging and restarting the router and the Roku device. We have also changed the wifi channel. None of these have fixed the problem. What else can we do? 

[renojim]

Who is your ISP (Internet service provider)?

[Wade_e]

Unfortunately that’s a common complaint. Welcome to the roku experience. I know this isn’t really helpful, but that’s what this device is. Only tech I’ve owned that his these constant connectivity issues. 

[Snvan]

Spectrum

[renojim]

@Snvan, I don't think Spectrum customer's are having the same problem as Comcast/Xfinity and Cox customers, but you might want to go into your router's Wi-Fi settings and ensure the 2.4GHz wireless mode is set to b/g/n and not just g/n.