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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Soniaco26
Newbie
‎02-12-2022 07:31 PM

Wireless scan , looking for wireless networks doesn’t show scanning don’t work

Got new modem try to do wireless scan and it just spinning without show nothing 

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MilesT
Roku Guru
‎02-13-2022 01:38 AM

Re: Wireless scan , looking for wireless networks doesn’t show scanning don’t work

Need to know which Roku device and ISP to be able to help you as straightforwardly as possible.

There are several possibilities and that info will narrow it down a bit.

Not a Roku employee
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DBDukes
Community Streaming Expert
‎02-13-2022 01:48 AM

Re: Wireless scan , looking for wireless networks doesn’t show scanning don’t work

@Soniaco26 

I assume you have a combination device that has modem, router, and WiFi all in one? Do as @MilesT suggested and let us know which device you have.

Also, the Roku model number (I said number, not name; that's important) will help. Not every Roku device has the same full network capability. Some only support 2.4 GHz networks, and you may have a 5 GHz network. That's why the information @MilesT asked for is important.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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