Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Reel Rookie

Wireless connection issue

Hi, my Roku primer has been disconnected from the wireless network and restarting the router or the Roku doesn’t help. I have even tried the factory reset but it still doesn’t connect to the wireless 

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Roku Guru

Re: Wireless connection issue

Hey @Ray40

Thanks for reaching out here in the Community!

Please be advised that Roku Premier is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Keep us posted.

All the best,

Kariza D.
Roku Forum Moderator
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Reel Rookie

Re: Wireless connection issue

@RokuKariza-D The device has been working fine under the same network and router for almost a year now. I have restarted my router a couple times. All other devices are working fine and it’s just the roku that has suddenly decided to stop recognizing the wireless network. Do you think my Roku has a problem?

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Community Streaming Expert

Re: Wireless connection issue

@Ray40, what's the model number shown under Settings->System->About?  If it's 3920, all I can say is join the crowd.  I hope it's still under warranty.

Roku Community Streaming Expert

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