Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wireless Network Issues - Wireless Router Works For Other Devices

Roku Express device finds the 2.4 wifi signal. Can’t connect wirelessly. Wireless router is functioning just fine as other devices connected to either 2.4 or 5 GHz bands work. Even other Roku Express devices. Obviously restart the wireless router and the problem corrects but it will just end up happening again in the next few days. We shouldn’t have to keep doing this though so I’d appreciate something that’s fixes this. I’ve seen similar issues and I bet it’s tied to a recent software update. 

model:  3900X - Roku Express

serial number:  YG009F438378 (C33899438378)

 software Version: 10.0.0 * build 4209-51

 time stamp: 2021-06-16T23:28:49Z

issue Id: 78-240-448

0 Kudos
Community Streaming Expert

Re: Wireless Network Issues - Wireless Router Works For Other Devices

I don't know if it will help or even if it's your issue, but if your router's Wi-Fi channel is set to "Auto" try setting it to a fixed channel and see what happens.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos