Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Wireless Network Issues. Error 014.30

I am having trouble connecting my Roku Express with my network. I used it all the time before and haven't used it in a bit, but was trying to set it up the past few days and keep getting Error 014.30. I have tried connecting to multiple networks, even hotspots and nothing. I've restarted my router many times and restarted and unplugged the roku many times. Every other device I use is connected to my wifi no problem at all. I wish there was just a number I could call to get help. Does anyone have any more advice? Thanks!

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Roku Guru

Re: Wireless Network Issues. Error 014.30

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Community Streaming Expert

Re: Wireless Network Issues. Error 014.30


Are you seeing any networks show up as available to connect?  

Post back your router model number and ISP (internet service provider).


A known issue with certain cable ISP routers (since a recent firmware update to these routers), is a needed change of the Wireless Mode from g/n to b/g/n in the router settings.

Instructions for Changing the Router/Gateway Settings….

Xfinity / Comcast → ( https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi ) with a walkthrough ( https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...)

Cox → (https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html)

AT&T → (https://www.att.com/support/article/u-verse-high-speed-internet/KM1046172). You can select your appropriate router from the drop down menu.


If the above is not applicable, feel free to post back with the above information and any other details of your issue.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
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