Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Wireless Connection Issues

My Roku disconnected from my wireless internet one day, and now it says there are no networks found. My wifi routing is working (my phone is connected to it and working fine.), I have restarted my Roku, turned it off and back on, and restarted my router. Nothing has solved the issue. What is my next step in getting it connected again? 

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Community Streaming Expert

Re: Wireless Connection Issues

We need a bit more information. What is the Roku model number and software version? Settings > System > About

Not all Roku devices connect on all WiFi bands, so the model number is important to determine if this might be part of the problem. 

Roku Community Streaming Expert
Note: I am not a Roku employee.

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