Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Reel Rookie

Wired Connection Failing

As of this morning, my Roku TV no longer connects to the wired connection. This has been using wired connection for years without issue and was working last night.

I've swapped ports on the modem, switched ethernet cables, restarted my modem and nothing has changed. I've also verified that other devices using wired or wireless connections are working correctly. The only error code I get is 016, which just says I'm not connected.

Is it possible the TV ethernet port is failing? Any other suggestions?

TV Details

Roku TV 6102X

TCL Model 55US5800

Software Version 9.4.0 build 4210-22

0 Kudos