Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Will not connect to wifi no matter what

Odd that my new Roku will not connect to wifi but old one works just fine. Called cable company and they said it's the Roku unit. I have factory reset, unplugged, and it still will not connect. Tried old one and voila works great. Do not see a clear answer other than blaming the wifi and recommending resets on everything which doesn't work. Anyone have an idea as to why a new Roku doesn't connect vs old??

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Community Streaming Expert

Re: Will not connect to wifi no matter what

What are the model numbers of your Roku devices displayed under Settings->System->About?  Who is your ISP?

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