So why do have to rest my router ever other day? For my Roku expy to work? Why is the only device out 80 device I have to do this with? Different from 5g checked only on 2.5 different channel done same thing? It two feet from router what else? This is the most annoying device I have ever worked with. Get a new not from this company. Every other day I have to do this
Thanks in advance for any help. This has happened to me once before, and I don't know if it is related, but both times it was cloudy and raining for several days. My Roku worked great for about a year, then it suddenly could not see the network. My father, who worked for Motorola did something to it and it suddenly worked. I have no idea what he did and neither does he. I have Comcast. Again, like others, my phone and laptops still see a signal and work, although it it about 3 bars, not five. The device is in the bedroom, which is upstairs and the cable comes into the house from downstairs. I have tried turning off devices and even removing them from the house. Still, Roku is not seeing the signal. It is still raining. Also, my Roku is displaying the time 9:55 A.M. We just Sprung forward an hour, and it is actually 6:27, which is the time displayed by other devices. Model number is 3900X. FCC ID: TC2-R1019 IC: 5959A-R1019
Thank you, and please let me know if I can provide any other information to help in troubleshooting.
Please answer the following questions so we can get a better understanding of what you are seeing:
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. - Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? - Have you tried moving the device closer to your router to see if you can get connected? - How long have you been experiencing this problem?
If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.