Wi-Fi & connectivity

[Brndvl32]

So why do have to rest my router ever other day? For my Roku expy to work? Why is the only device out 80 device I have to do this with? Different from 5g checked only on 2.5 different channel done same thing? It two feet from router what else? This is the most annoying device I have ever worked with. Get a new not from this company. Every other day I have to do this

[RokuDanny-R]

@Brndvl32

Thanks for the post.

Can you please clarify the issue you are experiencing? What Roku model device are you using?

With more information we will be able to assist you further.

Thanks,
Danny

[akruse]

Thanks in advance for any help. This has happened to me once before, and I don't know if it is related, but both times it was cloudy and raining for several days. My Roku worked great for about a year, then it suddenly could not see the network. My father, who worked for Motorola did something to it and it suddenly worked. I have no idea what he did and neither does he. I have Comcast. Again, like others, my phone and laptops still see a signal and work, although it it about 3 bars, not five. The device is in the bedroom, which is upstairs and the cable comes into the house from downstairs. I have tried turning off devices and even removing them from the house. Still, Roku is not seeing the signal. It is still raining. Also, my Roku is displaying the time 9:55 A.M. We just Sprung forward an hour, and it is actually 6:27, which is the time displayed by other devices. Model number is 3900X. FCC ID: TC2-R1019  IC: 5959A-R1019

C489A859522 

Thank you, and please let me know if I can provide any other information to help in troubleshooting.

Allison

[RokuDanny-R]

@akruse

Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.

Thanks,
Danny