Wi-Fi & connectivity

[hooverman45]

Hi Ive recently purchased a Ruko 4K stick model 3820 to replace a Ruko express which was working perfectly, and recently it has started to disconnect from the wifi intermitently when it does disconnect Ive noticed the light on the stick starts to flash then after awhile the wifi comes back and back comes the picture ,Ive read on these forums it seems a common issue, Ive changed to wifi from 5Ghz to 2.4Ghz ,Ive done a restart ,powered down the router and restarted,it happens mainly on channel 4 and now tv apps in UK and the fault code i had on channel 4 was  fault code 078 , Im getting at least 25mb at the Ruko stickI was so happy with my basic Ruko express, Is there any I have not tried which will rectify this issue

[RokuArjiemar]

Hello! @hooverman45,

A friendly welcome from the Roku Community!

We appreciate you for reaching out to us about your connectivity issue. We're pleased to assist.

• How far is your Roku device from your router?
• Have you tried changing your wireless network channel?
• Do you have cellular data so we can try connecting your device to your hotspot?

Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[renojim]

@RokuArjiemar  beat me to it.

[hooverman45]

thanks for the info my router is approx 12 feet from the stick on the tv ,ive fitted the extension hdmi adapter to the stick supplied by Ruko ,unfortunately Ive got a dumb phone and unable to set up a hotspot,but I will tomorrow change the wifi channel to see i that makes a difference

[hooverman45 · Accepted solution]

fingers crossed Ive tried 2 things, 1st was to change the wifi channel ,the 2nd was to move the Ruko stick to another HDMI port so it was not in contact with any of the other wiring as the wifi for the stick is external ,I was concerned that the other HDMI's might have an influence on the stick,I already had an extension HDMI adapter so after moving the Ruko stick it was easier to push the wifi adapter in the supply cable to the stick away from any electrical/wifi source,And so far so good my Ruko stick has been on for a number of hours during the day without any breakdown

so thanks for the suggestions hopefully they have worked