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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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deesilva985
Newbie
‎06-04-2022 12:36 AM

Wifi connection is not working nor is it uploading

Im trying to connect my wifi but its not showing up on the list of wifi names my home name is showing up but not my Verizon hotspot device.after i rescan the network or whatever it still does not work.

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makaiguy
Community Streaming Expert
‎06-04-2022 05:36 AM

Re: Wifi connection is not working nor is it uploading

If your phone hotspot can be reconfigured, try setting it to broadcast in the 2.4 GHz wifi band.

You didn't mention what Roku model and model number you have.  Settings > System > About will tell you

Roku Express/Express+ (not the relatively new Express 4K/4K+ models 3940/3941) and Premiere/Premiere+ (model numbers above 4620) are lower end units with single band Wi-Fi radios that only support the 2.4 GHz band. They, and many other devices of all sorts that are 2.4 GHz only, can't even see the 5 GHz band, let alone connect to it.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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