Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Alyssap20
Channel Surfer

Wifi connection after multiple attempts to fix

Jump to solution

my roku device will not connect to my wifi I have followed all the steps to try to fix the problem and nothing is working. It has been a week now. 

0 Kudos
1 Solution

Accepted Solutions
Ello2022
Roku Guru

Re: Wifi connection after multiple attempts to fix

Jump to solution

@Alyssap20  change it to b,g,n. Save the settings. Then reboot your modem and Roku

Here is a good guide from @AvsGunnar 

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/t...

View solution in original post

0 Kudos
12 REPLIES 12
Ello2022
Roku Guru

Re: Wifi connection after multiple attempts to fix

Jump to solution

Which Roku model are you using?

0 Kudos
Alyssap20
Channel Surfer

Re: Wifi connection after multiple attempts to fix

Jump to solution

I have the roku express 

0 Kudos
Ello2022
Roku Guru

Re: Wifi connection after multiple attempts to fix

Jump to solution

Which model Roku express? The model number is written right on the unit. It’s also found by going to settings/ system/ about. If you have the base model Roku Express it only connects to the 2.4GHz. You need to reconfigure your modem. 

0 Kudos
Alyssap20
Channel Surfer

Re: Wifi connection after multiple attempts to fix

Jump to solution

How do I configure the modem the model number is 3930x

0 Kudos
Ello2022
Roku Guru

Re: Wifi connection after multiple attempts to fix

Jump to solution

@Alyssap20  So your 3930X is a base model Roku Express. It only can run on the 2.4GHz WiFi network. How you reconfigure your modem depends upon who your ISP is? Who is your Internet service provider?

0 Kudos
Alyssap20
Channel Surfer

Re: Wifi connection after multiple attempts to fix

Jump to solution

I have Comcast I bought this device in 2020 and haven’t had a problem with it until now 

0 Kudos
Ello2022
Roku Guru

Re: Wifi connection after multiple attempts to fix

Jump to solution

Comcast often pushes out firmware to their modems. Follow these steps

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

0 Kudos
Alyssap20
Channel Surfer

Re: Wifi connection after multiple attempts to fix

Jump to solution

I’m not understanding what I want to connect to tho after the 2.4 5ghz

0 Kudos
Alyssap20
Channel Surfer

Re: Wifi connection after multiple attempts to fix

Jump to solution

C4A4BCB5-64F1-4560-8281-6EFCBC90DEC5.png

 

DA43F03D-8829-4FCC-8CEE-88822331E6C1.png

 

0 Kudos