Wi-Fi & connectivity

[Dawgmom]

My Roku is connected to wifi..shows excellent speed...the program keeps buffering and then get a message over the program that says "Content not available right now" WHILE the program plays in the background..is this the wifi causing the problem?

[atc98092]

No, more than likely it's an issue with the provider's service. Doesn't sound like an issue with your network.

[RokuKariza-D]

Hello @Dawgmom

I hope you're doing well.

Could you tell us more about the issue you're experiencing? Does it happen on a specific channel/content or regardless of the channel you access? Have you done any troubleshooting? If so, please provide it to us so we know what steps we should take next.

With more information, we will be able to assist you further.

All the best,
Kariza

[Ello2022]

@Dawgmom  Exactly what channel are you watching when this occurs? Have you restarted your Roku, modem and router?

[makaiguy]

@Dawgmom-

 What your internet connection downloads to your computer is one thing, what your network then transmits to your Roku is another.

When you do a System > Network > Check connction, then press OK, what does it show as your Internet download speed?