Help

Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MarkyMark4
Newbie
‎09-26-2022 12:31 PM

Wi-Fi connection dropped and won’t reconnect.

Both my Roku devices stopped recognizing my Wi-Fi connection. Why and what can I do to fix it?

0 Kudos
Reply
1 REPLY 1
RokuMary-F
Retired Moderator
‎09-26-2022 12:46 PM

Re: Wi-Fi connection dropped and won’t reconnect.

Hi @MarkyMark4,

Welcome to the Roku Community!

We recommend starting here to troubleshoot Network issues: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku ...
We recommend rebooting both your wireless router and your Roku device.

Keep us posted and we'll continue assisting from there if needed.


Best regards,
Mary

0 Kudos
Reply