Wi-Fi & connectivity

[TheDoctor210]

I have 4 Roku devices and only the oldest will let us stream.  I have tried everything they have suggested to get it to work and nothing! It says it's connected, but will not even load any apps. And your lack of human support is a little disturbing, it's almost as if you don't give a **bleep** if people need help.  

[RokuKariza-D]

Hello @TheDoctor210

We're sorry to hear about the issue you're experiencing.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, if the affected devices are Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza

[DBDukes]

@TheDoctor210 

More information would be helpful as well. What is the model numbers of the devices in question? Settings > System > About

Oh, and I'm a human. And I'm trying to help. And no I don't work for Roku, but I'll help.

[makaiguy]

@TheDoctor210-

One more piece of information that might, or might not, be of help in solving your problem: who is your internet supplier?