Wi-Fi & connectivity

[Ganess]

Why can’t my Roku device find my xifinitywifi? That’s my only WiFi and I’m confused why it won’t connect, my phone and all other devices are connected.

[AvsGunnar]

@Ganess 

If you are using a 2.4ghz only Roku device, you will need to access your router and change Xfinity's Mode/protocol to b/g/n.

If using a dual band Roku device (2.4ghz and 5ghz capable), you will have to further verify that your 5ghz is using non-DFS wireless channels (36-48 or 149-161).

After making the necessary changes, restart both the router and your Roku.

Please feel free to post an update or if you need more help.  Include Roku model number and router model number.

[Poweranimals]

How does one access the router?

[AvsGunnar]

@Poweranimals 

You can access your Xfinity/Comcast router using either the Xfi app or login with admin portal using any web browser.

Here is Xfinity help page... (https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi?linkId=144447011)

Here is walkthrough from another thread using web browser admin portal (https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...)

Feel free to post back with an update or if you need more help.