Wi-Fi & connectivity

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Why can’t I connect to my Internet

My Roku stick will not connect to my Internet at all. I even went and bought a brand new stick thinking maybe that’s the problem but it still will not connect I am getting an error code 014.40. My Internet is connected to everything else but the Roku stick. Can someone please help me with this?

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Community Streaming Expert

Re: Why can’t I connect to my Internet

@Shanetta01- Do you have Xfinity as your internet supplier?

Your problem may have been caused by a recent update to many Xfinity-supplied routers:

Xfinity users report the router configuration needs to be switched back to b/g/n security. If you don't have access to your router settings, you may have to request Xfinity to do this for you.

Otherwise, this has worked for me to re-establish a lost or ill-performing net connection:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Retired Moderator

Re: Why can’t I connect to my Internet


Thanks for the post.

In addition to what @makaiguy has suggested, for more information about that error code, visit our Support page here: Set up or fix your internet connection


Danny R.
Roku Community Moderator
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