@Shanetta01- Do you have Xfinity as your internet supplier?
Your problem may have been caused by a recent update to many Xfinity-supplied routers:
Xfinity users report the router configuration needs to be switched back to b/g/n security. If you don't have access to your router settings, you may have to request Xfinity to do this for you.
Otherwise, this has worked for me to re-establish a lost or ill-performing net connection:
- Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
- Restart the Roku to clear its memory via Settings > System > System restart (for Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
- Find and connect to your network via Settings> Network > Set up connection
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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