Wi-Fi & connectivity

[Mara1]

Neither of my two devices are working and my internet connection is fine. 

[RokuDanny-R]

@Mara1

Thanks for the post.

Can you please specify the issue you are experiencing? What do you mean by the devices aren't working? What are the steps to reproduce the issue? Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. In addition, who is your ISP (internet service provider)?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Mara1]

Yes I followed all steps and nothing works.

the internet provider is Comcast

the error 014.30

thanks

[Melbaltimore]

I am having the same problem and the same error message.

[renojim]

@Mara1, ensure the Wi-Fi wireless mode in your router is set to b/g/n and not g/n.

[Mara1]

The router set up is b/g/n thanks

[Tan21]

I am having the same problem. I have restarted my WiFi twice and still having the issue.

[Mara1]

Who is your internet provider?

[Czari]

I'm getting a "No Signal" message on my TV with Roku Express.

*I changed my WiFi to the b/g/n (802.11n) 2.4 gHz from 5 gHz - still doesn't work.

Is there another Roku device that is more reliable and will work on either 2.4 or 5 G?

Been troubleshooting this for two days.  My previous Roku, that was discontinued, worked well.  Very disappointed with this one.

Thank you.

[Pbritain]

I too have lost the Roku connection.  The Comcast internet is good.  I have turned the tv off three times and still no connection.