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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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tamiraentericee
Newbie
‎12-07-2021 03:02 PM

What Is Going On? Connection Issues

My Roku stick won’t allow me to connect to my wireless network, the network it has been connected to for over two years. I did the 10.5.0 update about week 1/2 ago and ever since then I have been having this problem. I’ve factory reset, network reset and restarted/unplugged everything and I STILL can’t use my Roku Stick. I find this very frustrating as it has been 1 week since I’ve been able to use my stick. CAN SOMEONE PLEASE, FROM ROKU, HELP ME OUT? This is a REAL issue and I should be able to speak to someone about this. I am paying for subscriptions and can’t even utilize them!

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1 REPLY 1
RokuDanny-R
Retired Moderator
‎12-10-2021 03:14 PM

Re: What Is Going On? Connection Issues

@tamiraentericee

Thanks for the post.

Can you please provide us with more specific information about the issue you are experiencing?

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-who is your ISP (internet service provider) and what is the make and model of your router
-steps to reproduce the issue you are seeing

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
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