Help

Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
juliek1
Newbie
‎05-10-2021 02:47 PM

Using up bandwidth

Just bought a new Roku Express to replace a Roku I had for 8 years. I can watch shows on the Roku, so my Roku is connecting to the internet just fine. However, when the Roku is connected to my TV, nothing turned on, just connected, it is using up all my internet bandwidth. When I try to have video conference meetings on my laptop it freezes. Once I disconnect the Roku my bandwidth is back to normal and I can do video conference meetings. I had no issues with bandwidth with my old Roku and nothing else in my household has changed except hooking up a new Roku Express. When I run the internet speed test the download and upload speeds double (at least) when I completely disconnect the Roku. Any suggestions?

0 Kudos
Reply
1 REPLY 1
DBDukes
Community Streaming Expert
‎05-10-2021 04:08 PM

Re: Using up bandwidth

Is your Roku on the Home Screen when you aren't watching it?

Keep in mind that if you turn off your TV with your Roku playing, it will continue to play. Turning off the TV won't stop the Roku.

What kind of screen saver are you using?

What was your old Roku model number?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Reply