Wi-Fi & connectivity

[Cassiegb]

Can not use any Roku Device in the house. When I turned on the tv it said one more update but it won’t let me connect to the WiFi. I turned everything off. Unplugged both modem and device. Nothin is working. I know it is not the internet because all the other devices work on the internet. 

[RokuJohnB]

Hi @Cassiegb,

Welcome to the Roku Community, and thanks for raising this concern directly with us!

We would like to gather more information to investigate this issue further with your Roku device since it will not connect through your home network. Can you please provide the following information below?

• How far is your Roku device from your network router?
• Did we recently make any changes to your network or network provider?
• Are you getting any error messages or codes?
• Do you have cellular data so we can try connecting your device to your hotspot?

In the meantime, you may check out this support article here on how to fix internet errors and issues on your Roku streaming device.

We look forward to hearing from you and looking closely into this issue.

Thanks,
John