Wi-Fi & connectivity

[pthomas859]

it seems like the latest roku update has bricked our device. it now blocks all wireless routers provided by our isp. and, it is moderately irritating that they don’t provide an email for me to ask for help. because, do i have to go buy a new device or is that a waste of money because it will just happen again?

[makaiguy · Accepted solution]

@pthomas859--

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router. This has been reported lately with equipment from Xfinity and Cox, but there may be others.

Affected users report the router configuration needs to be switched from g/n security back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

[pthomas859]

it was on b/g/n. no success

thank you for the effort tho

and filling out 140 characters not sure why, brevity is the source of wit said the bard

[DBDukes]

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@pthomas859 wrote:

it seems like the latest roku update has bricked our device....

That indicates it's just sitting there, doing nothing, or next to nothing.

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@pthomas859 wrote:

... it now blocks all wireless routers provided by our isp. ...

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That contradicts that. It indicates you are able to get to a Network screen, but can't see your network listed. So...

Brevity may be the soul of wit, but clarity is the way to get a Roku resolution. Describe exactly what's happening -- don't embellish, don't editorialize, just the facts -- and let's see if we can help. You've already tried a solution to a common cause for the problem, but do include that in the listing what what happened, and what you did, and when.

Oh, and just to be clear about which version of the Premiere it is, if you have the model number, provide that, too.

[makaiguy]

Some other things to check with your router.

Premiere models have single band wifi that operates in the 2.4 GHz wifi band.  They can't even see the 5 GHz band.  So make sure your router has the 2.4 GHz band enabled.

Also, in the 2.4 GHz band, all Rokus support bands 1-11 as are used in North America.  Some higher band numbers can be used in some other countries, but again, Rokus can't see them.  Make sure your router is set to use a channel in the 1-11 range, and not an auto setting if it could choose a channel outside this range.