Wi-Fi & connectivity

[Ka0sbak0n]

I have the model 3930RW Roku express. Was working fine. Great actually. Then update 10.5 rolled out. It hit us about December, and now, when we turn on the TV, our wifi connects to phones, laptops, consoles, you name it. But out roku says no connection found. Our wifi address will be discoverable and we can click on it and put in the password, but then it acts like we typed the name manually and the wifi network doesnt exist.  We are so tired of having a roku that doesnt work or internet that is near useless. Please fix this

[RokuKariza-D]

Hi @Ka0sbak0n

We sincerely apologize for the inconvenience this has caused.

Please be advised that Roku Express 3930 is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza

[makaiguy]

@Ka0sbak0n-

Expanding on @RokuKariza-D's reply:

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Please be advised that Roku Express 3930 is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America.

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When you go to Settings > Network > Set up network > Wireless, if it locates your network and displays its name, this confirms your router is using a wifi spectrum band and channel number that your Roku can "see".

Your problem may have been caused by an update to your router which affects some Roku models. This update changes the router's wifi connection parameters from b/g/n to just g/n. This has been reported lately with equipment from Comcast/Xfinity and Cox, but there may be others.  Affected users report the Roku identifies the local network as available and rates the connection quality, but will not then connect.

The fix is to switch the router configuration protocols from the g/n wifi that was set by the update back to b/g/n. If you don't have access to your router's configuration controls you may have to have your internet provider do it for you.

Step-by-step post from @AvsGunnar for Comcast/Xfinity users:
https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...