Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to connect to wireless network

I’ve restarted my router and Roku device several times to no avail - I cannot connect to my wireless network. I’m able to on my phone and computer, so I know it’s just an issue with the Roku. I know I’m entering my network password correctly as well. 

0 Kudos
Roku Guru

Re: Unable to connect to wireless network

It could be an issue with your ISP.  Either that, or you bought a Roku with the incorrect frequencies/bands.  You may need to find the right model.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
0 Kudos
Community Streaming Expert

Re: Unable to connect to wireless network


What is your Roku model number (Settings/System/About), your router model number, and your ISP (internet service provider).

If you are able to connect to a mobile hotspot (if available), then likely will just have to make some adjustments to your network settings.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102