Wi-Fi & connectivity

[Lydiaowen]

hello! 

My Roku express stick has worked perfectly for a long time until yesterday it disconnected from the internet and is refusing to reconnect.

I’ve tried restarting the router, restating the Roku stick & I’ve re entered the wifi password 100+ times to make sure it’s correct.

I’ve read through the troubleshooting guide and it just says it’s my wifi - but all other devices in my home are connecting fine! 

please help - this is a real pain as I don’t have a satellite tv connection 😢 #rokuexpress

[RokuKariza-D]

Hi @Lydiaowen

Thanks for the post.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, please be advised that Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza

[Lydiaowen]

Hello,

as I mentioned I’ve tried looking in the guide you linked but none of the advice helps as my wifi is working fine and the password is correct.

im in England so I don’t think the North America issue should affect me. 

please can you advise what I should do? I don’t want to buy another stick 😞

[renojim]

@Lydiaowen, it's because you're in the UK the North America issue affects you.  Roku devices only support channels available in the US.  Your equipment, especially if the channel is set to "Auto", may be using an unsupported channel.  Find out what frequency band you're using (2.4 vs 5 GHz) and what channel it's set to.

[makaiguy]

@Lydiaowen-

For future reference, you might be confusing people by calling an Express a "stick". Roku has several "Streaming Stick" models that look basically like this:

Roku Streaming Stick+

.. with a male HDMI plug extending from one end that can be plugged directly into an HDMI port on a tv without without the use of an HDMI cord.