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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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CadeeE34
Reel Rookie
‎09-15-2022 04:12 PM

Unable to connect to my wifi

I’m needing help with my new Roku tv. I recently moved to a new house and am able to connect to the airless network but it fails when trying to connect the internet. I’ve tried all the troubleshooting methods for both my Wi-Fi modem and my tv but nothing has worked. My wifi at my new house so closer to my tv than it was at my old house so the modem being too far away shouldn’t be an issue. Can someone help me or recommend things to do to maybe fix it or what I should do. 

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3 REPLIES 3
andyross
Roku Guru
‎09-16-2022 06:53 AM

Re: Unable to connect to my wifi

Please check and modify your thread title, or get some couples therapy....

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CadeeE34
Reel Rookie
‎09-16-2022 07:04 AM

Re: Unable to connect to my wifi

Little uncalled for but okay👍🏼

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RokuKarla
Retired Moderator
‎09-17-2022 01:11 PM

Re: Unable to connect to my wifi

Hello @CadeeE34

Thanks for reaching out to the Roku community!

May we know who is your internet service provider? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue. If you need help on how to change your router settings, it'll be best to contact your internet service provider.




Regards,
Karla

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