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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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FabianAllen
Reel Rookie
‎12-28-2021 12:17 AM

Unable to connect to WiFi ?

Ever since I took the new update, I am unable to connect my WiFi. I have done several things to try and fix this, it just simply wont connect.

Things I've done-

  • Reset my Router
  • Network Reset
  • Soft Reset of Roku
  • Hard factory reset of roku

Any other device on my wifi is connecting with no issue, its not an internet issue. Ever since I took the new update, it just will not connect. Please advise

omegle xender
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renojim
Community Streaming Expert
‎12-28-2021 08:28 AM

Re: Unable to connect to WiFi ?

What's the model number displayed under Settings->System->About?  Who is your ISP?  There's a known issue with Comcast/Xfinity and Cox supplied equipment.  If you're using 2.4GHz Wi-Fi ensure the wireless mode is set to b/g/n and not g/n.

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