Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Channel Surfer

Unable to connect to WiFi; signs strength is Excellent though.

We have been fighting with our Roku all day. It worked in the morning and now it won’t connect to WiFi. We go to the network setup and our WiFi pops up and signal strength is excellent. We will click the network and all the checks are green but it won’t connect still. At the top of the Home Screen it’ll go back and forth between connected and not connected. Even when we can connect none of our apps load. WiFi and Roku have been reset properly 4x now and all Roku support instructions were followed properly. Our model # is: 3930X Roku Express. Serial # is: X0040035VNMA. Software version is: 11.0.0 • build 4193-AE. Device ID is: S0082055VNMA


please someone help. We also checked for an update and it said it was up to date as of today. 

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Community Streaming Expert

Re: Unable to connect to WiFi; signs strength is Excellent though.


With 2.4ghz only devices like the Express 3930, you will likely need to verify that your Wireless Mode in your router's Wireless Settings under 2.4ghz is set to b/g/n if you are using a router from your ISP (AT&T, Comcast/Xfinity, or Cox). 

If you have a mobile hotspot available to you, try connecting the Express 3930 to it on the 2.4ghz band.  It it connects to the hotspot, then likely a network/router setting is responsible for your issue.

Feel free to post back with router model number and ISP (internet service provider) if still having issues and any error messages you are seeing on screen.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
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