Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Unable to Connect to Wireless Network

All of a sudden, Roku will not connect to wireless network. Roku recognizes networks are available but will not connect. Read previous posts and tried to reset the router, wireless networks, and the device several times. We left unplugged for hours and tried again. Ultimately decided to do a factory reset based on advice in previous posts and it still does not work. Please help. We’ve had the device for less than 2 years.

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Community Streaming Expert

Re: Unable to Connect to Wireless Network


Try disabling (temporarily) the 5ghz radios from within the router (wireless settings).   Restart router.  Then try and connect the Express again to the 2.4ghz band.

Otherwise post back with Express model number and your router model number.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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