Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jackcmcd
Newbie

Ultra LT wifi detecting 2.4 ghz wifi but not 5ghz

Ultra LT, model 4801, detects 2.4ghz wifi but not 5ghz. There is an older post about bandwidth compatibility but I am not familiar with how to change these settings and some internet searches advise not to. Any suggestions would be appreciated.

0 Kudos
2 REPLIES 2
renojim
Community Streaming Expert

Re: Ultra LT wifi detecting 2.4 ghz wifi but not 5ghz

Roku devices don't support all 5GHz channels.  You can look up DFS channels (that aren't supported), but basically you need to use a channel below 50 or above 150.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
makaiguy
Community Streaming Expert

Re: Ultra LT wifi detecting 2.4 ghz wifi but not 5ghz

@jackcmcd- Another thing to consider.

If your router does have both 2.4 and 5 GHz wifi bands but uses the same network name (SSID) for both, as some are configured to do, you may not be able to control which band your Roku will connect to.  If you can go into your router's setup and assign different SSIDs to the 2.4 and 5 GHz bands, then your Roku should find and list both, letting you select which one to connect to.

Edited to add:

If you can tell us the make and model of your router, someone here will probably be able to how you how to configure it.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.