Wi-Fi & connectivity

[pat89]

1 TV CONNECTS TO MY WIRELESS AND 1 CANNOT.  YOUR SUGGESTIONS ARE APPRECIATED.

[RokuJohnB]

Hi @pat89,

A warm welcome here in the Roku Community!

We'd like to take a closer look into this issue that you're experiencing. May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) Are you getting any error messages or codes?

We'll wait for your response.

Thanks,

John

[pat89]

John

Thank you for your reply.  I hope I may have solved the problem.  I connect TV 1 to a Century Link connection; it works fine.  The Century Link on TV2 that I cannot access differs from that of TV 1.  In fact, the TV2 link is no longer available.  My task now is how change the TV 2 link to that of TV1.    Both TV1 and TV2 both worked fine until Century Link had a recent long outage.

Pat89

[RokuJanadeeK]

Thanks for keeping us in the loop, @pat89.

Could you confirm if you were able to connect both devices to your network? If not, could you try to connect the device to an alternative network, such as a mobile hotspot? If the device successfully connects to a mobile hotspot but is not on your network, we would suggest that you contact your internet service provider for additional help.

We hope this helps.

Regards,
Janadee