Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Tv won’t stay connected to wifi

My tv won’t connect to wifi anymore. I tried everything factory reset, unplugging it, and restarting it. Help pleaseeeee

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Community Streaming Expert

Re: Tv won’t stay connected to wifi

We need more details.  What's the model number of your Roku displayed under Settings->System->About?  Who is your ISP (Internet service provider)?  What happens when you try to connect?  Do you get any error messages/codes?

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Re: Tv won’t stay connected to wifi

I’m having same problem with all 4 of my TVs & soundbars. Once I turn off the TV, it loses the connection and I have to reconnect. I’ve reset my WiFi router from Xfinity and reset the tvs. 

Retired Moderator

Re: Tv won’t stay connected to wifi


Thanks for the post.

Can you please specify the issue you are experiencing? What specific Roku devices and models are you experiencing this issue with? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.


Danny R.
Roku Community Moderator
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