Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Trouble connecting to WiFi

My roku keeps losing connection with my WiFi. It happens several times a day and I have to restart it to re establish connection. I called my internet provider (ATT) and they ran a test on my modem and everything was okay. This must be an issue with the roku stick. 

please help. 
[personal information]

Community Streaming Expert

Re: Trouble connecting to WiFi

First, please edit your post and remove your personal information. That's dangerous to post on a public forum. Scammers look for such info and will use it to try and claim they are Roku but really only want your credit card info.

You didn't state what model Roku you have, so we have to make some assumptions. Since it's a Stick, it has both 2.4 and 5 GHz radios.

On your router, look on the 2.4 GHz radio and see what modes are enabled. If it only shows G/N, try changing it to B/G/N. You might need your ISP to make the change.

At the frequencies used by WiFi, sometimes moving a device a matter of inches will clear a problem. Try moving the router a bit.

Sometimes you are getting interference on the channel used on your router. For 2.4 GHz, the channel should be 1, 6 or 11. If you're already using one of those, try one of the others. Again, your ISP might need to make the change for you. for 5 GHz, the channel must be below 49 or above 148. If it's using a channel between those two, your Roku won't even see that radio.


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