Wi-Fi & connectivity

[Bigeddieb]

I have a tcl rokutv I go to scan network I hit the button and a white box flashes for a sec on screen not long enough to read anything in the box then it right back so I can hit scan again hit scan again. Same thing happens  I tryed going to private network and putting  my net work Nam and password  there and it checks it but does not find it that way either I have factory reset  still same thing  my phone is o. The wifi just fine same network iam trying to find with the TV I have unplugged the TV for 60 sec  so iam not sure what to do next it was working fine a few days ago till I got a new router  from Comcast 

[RokuKariza-D]

Hey @Bigeddieb

Thanks for letting us know about the issue you're experiencing.

Since your internet service provider is Comcast, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue. If you need assistance modifying it, please contact Comcast support.

Let us know if there's any difference after!

All the best,
Kariza

[Bigeddieb]

Ok I tryed to change  this setting  comcast will not let  the was a drop down menu  and it would not let me chage it to sonething eles so I called them and after runing me around to diffrent fir about an hour the last tech told me that I had the most advanced router  they had  and that it pick the best settings on it own and and it was probly the TV setting that were messed up and I need to contact  roku support to fix my issue  becase the router  setting were fine