Help

Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Rentsdue61
Newbie
‎07-04-2021 07:18 AM

Streaming

I have been using my Roku for several months now with no streaming problems. No hesitations or any delays and I am streaming off of my hotspot from Verizon. Unfortunately I bought and paid for the Hulu channel and watched all the seasons of Sons of Anarchy without any interruptions but now I’m getting an error message did it can’t download. I don’t understand why Roku will stream uninterrupted but other channels do

0 Kudos
Reply
1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎07-04-2021 07:56 AM

Re: Streaming

Hi @Rentsdue61,

Welcome to the Roku Community!

I understand that you receiving an error message when accessing content from the Hulu channel, is that correct?

As a first step, you can try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
You can reach Hulu support here: https://help.hulu.com/s/?language=en_US 

Please keep us posted on what you find out.

Regards,
Mary

0 Kudos
Reply