Wi-Fi & connectivity

[Brandiet]

I have a streaming stick plus and the usb connection on the long range Wi-Fi receiver broke.  Model 3810x. Those cables are outf stock. Will the new replacement for the streaming stick 4k work ?

[AvsGunnar]

@Brandiet 

No, unfortunately they are not interchangeable between models.

Perhaps @RokuCarly or @RokuMaryEF can stop by this thread and help you out with a replacement cable/option.

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Currently, most of the Roku streaming players are on sale so might be worth a glance at a new one.  Only the Streaming Stick models need this proprietary cable which is why I tend to avoid them.  The set top players use power supply cables you can easily get in a store or online if they break.

https://www.roku.com/products/players

[RokuJharra-Q · Accepted solution]

Hi @Brandiet,

Thank you for joining us in the Roku Community!

We just wanted to inform you that, as @AvsGunnar mentioned, the long-range Wi-Fi receiver on your Roku Streaming Stick is not interchangeable between models. No need to worry, we have sent you a private message to provide further assistance.

Looking forward to getting everything sorted for you! 

Best regards,
Jharra

[Brandiet]

Ty

[RokuJharra-Q · Accepted solution]

Hey @Brandiet,

Thanks for replying! We really appreciate your posts, updates, reports, or feedback about any issues with your Roku devices. Don't worry, and we'll take care of this for you!

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Thanks a lot for your time and continued participation in our community!

Happy Streaming! 💜
Best regards,
The Roku Community Team