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St3v3M3son
Newbie
‎12-14-2021 03:49 PM

Streaming Stick 4K Cant connect even tough my router works just fine after I tried everything

Hey
I just got the 4K Streaming stick...and as soon as I connected it to my tv It didn't find my Wi-Fi even though my router is placed right next to it, sometimes it finds my routers signal but then 3 seconds after it loses it, I tried everything like restarting my router. The stick itself etc. but nothing seems to work, I haven't got past the language setup.
Please help me this was a gift for my brother that soon leaves.

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RokuDanny-R
Retired Moderator
‎12-16-2021 09:54 AM

Re: Streaming Stick 4K Cant connect even tough my router works just fine after I tried everything

@St3v3M3son

Thanks for the post.

Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? In addition, do you know what wireless frequency your router is broadcasting?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator
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