Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Reel Rookie

Stick 3810X Not my day - Dead Remote & router - Now I cannot connect

I have a 3810X streaming stick (connects via HDMI to tv). Discovered the remoted stopped working, despite changing several sets of batteries or pressing the pairing button. So, i downloaded the Roku remote control app and it worked well. 

Then my route when down. In short, i have new wifi settings. Even if I tried to use the same SSID & PW, the roku stick remains unconnected.

Without wifi, the app is useless. and without a working remote control, the roku stick is useless. Unfortunately, none of my friends have a Roku that I can borrow a remote for a few hours to sort this out.

If there is a way I can get into the stick and settings ? 

Thank you

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Community Streaming Expert

Re: Stick 3810X Not my day - Dead Remote & router - Now I cannot connect

Sorry, nope.  If you set up your phone's hotspot with the last SSID and password the stick connected to will it connect to that?  Not that it's a solution, but it may indicate a problem with the new router if it can connect to your phone's hotspot.

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