Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Signal Strength Excellent, yet won’t connect



I am having issues with my Roku not connecting to my wireless network. I have different devices that are connected and my phone is even connected. 

I have tried 2 different Rokus in my room and neither are working yet our Google streaming device is working perfectly. The Roku was working last week and now it won’t connect to a perfect good network. The signal strength is excellent but won’t connect. I kept getting a message to reboot the Roku but it’s not working after 10+ reboots. 

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Community Streaming Expert

Re: Signal Strength Excellent, yet won’t connect


What is your Roku device model number, your router model number, and ISP (internet service provider).

Additionally, are you seeing any error messages on screen (normally a number).

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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