Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Setting up Roku WiFi issues

Bought two new Roku express units and I cannot find my WiFi signal on either one. I have no issues with WiFi on my Roku tv or any other device. Help please 

0 Kudos
Community Streaming Expert

Re: Setting up Roku WiFi issues

First, the Express has a single band WiFi radio, so if your router is only broadcasting on 5 GHz, you need to enable the 2.4 GHz radio. The next thing is the channel number. The 2.4 GHz band has channels 1-14, but the top three are not permitted in North America so Roku devices will not see them. The best channels to use on 2.4 GHz is 1, 6 or 11. These are the only three channels that don't have overlap with each other. Most routers are set to auto-select the channel, so you may need to set it manually. 


Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos