Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Stantwan
Level 7

RokuTV Suddenly Won't Connect to WiFi

I have a Hisense RokuTv. It has been connected to the 5g WiFi signal for over a month. It suddenly disconnected and after restarting router and modem, restarting TV and factory resetting TV, it still won't connect. I can connect to the 2g signal but it cant stream anything on that one

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: RokuTV Suddenly Won't Connect to WiFi

It should certainly work on 2.4GHz, but when you say it won't connect to 5GHz does the 5GHz network show up?  It will only work on non-DFS channels (channels roughly below 50 or above 150).  If your router's channel is set to "Auto" set it to a low channel or a high channel, not one from 50 to 150.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos