Wi-Fi & connectivity

[hoelb]

I have a Roku Ultra 4600.  I've used it for several weeks only.  Suddenly, the power light stays on, and the four bouncing letters come up, but I can't get it to even pair with the remote.  Have tried power off and completely disconnecting.  The batteries are brand new and test full power.  The green light inside the remote flashes, but no response from the base box.  Internet is stable.  Any suggestions?

[DBDukes]

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@hoelb wrote:

I have a Roku Ultra 4600.  I've used it for several weeks only.  Suddenly, the power light stays on, and the four bouncing letters come up, but I can't get it to even pair with the remote.  Have tried power off and completely disconnecting.  The batteries are brand new and test full power.  The green light inside the remote flashes, but no response from the base box.  Internet is stable.  Any suggestions?

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You say you can't pair your remote, from which I infer to mean you are getting the "pair your remote" screen. However, you say it never leaves the logo screen, from which I infer you do not get the "pair your remote" screen. 

Assuming you're just attempting to pair without being prompted, I must ask why are you attempting to pair? Nothing you wrote indicated a need to re-pair the remote, so why would you try that? Did you factory reset the device? You didn't say you did, so I'm wondering why you're attempting to pair.

Please clarify what's going on.

[hoelb]

I followed the setup instructions (after getting this stalled condition with the four bouncing letters).  I power the box down, removed the batteries from the remote, disconnected the HDMI cable.  Waited 5 minutes, then hooked up the HDMI, repowered up the box, and put the batteries into the remote.  The four bouncing letters came up, the green light was flashing on the remote, but it didn't do anything after that.

When the day began, the power light on the box was on, but when I powered on the TV (with the TV remote, just to be sure I wasn't going to disturb the Roku), all I got was that four bouncing letters screen..

[hoelb]

To add one fact - I'm attempting to pair because the remote wouldn't function - won't power off or on the set, won't mute the lovely beeps.  I tried removing the batteries and restarting only the remote, and it won't connect with the box, apparently.

[DBDukes]

Gotcha. Thanks.

Try a factory reset. There is a reset button on that device. While plugged in, hold it down for at least 30 seconds. Don't let it go for at least that long. Let us know what happens.